Privacy Policy

Information We Collect

We collect information that you provide directly to us, data generated through your use of the Service, and limited information from third parties that help us verify and operate the platform.

• Account data: Name, email address, phone number, business profile details, and authentication credentials.
• Operational data: Orders, customer records, facility and driver rosters, inventory, schedules, and analytics generated inside the dashboard.
• Payment data: Billing contact information, invoices, payout history, and Stripe payment intents (processed by Stripe on Zellut’s behalf).
• Support data: Tickets, comments, attachments, and outreach channels shared with our support teams.
• Technical data: Device identifiers, browser type, IP address, app configuration, and usage telemetry required to secure and improve the Service.

How We Use Information

We use collected information to:

• Provide, personalize, and maintain the platform experience.
• Authenticate users and enforce role-based access controls.
• Process payments, generate invoices, and coordinate payouts.
• Deliver analytics, reports, alerts, and operational insights.
• Respond to support requests and communicate important updates.
• Monitor platform health, prevent fraud, and ensure security.
• Meet legal, tax, and compliance obligations.

Sharing & Disclosure

We do not sell merchant or customer data. We may share information with:

• Service providers: Trusted vendors (including Stripe and Firebase) that host infrastructure, process transactions, deliver notifications, or provide analytics.
• Business partners: Integrated delivery, logistics, and customer engagement tools that you authorize.
• Professional advisors: Auditors, accountants, or legal counsel assisting with compliance.
• Authorities: When required to comply with applicable laws, lawful requests, or to protect the rights, property, or safety of Zellut, our merchants, or others.

Data Retention & Security

We retain data for as long as necessary to deliver the Service, fulfill contractual requirements, resolve disputes, and comply with legal obligations. We implement technical and organizational measures such as encryption, access controls, logging, and routine security reviews to protect stored information. No online system is perfectly secure, so we encourage you to maintain strong credentials, enable multi-factor authentication where available, and notify us immediately of any suspected unauthorized access.

International Data Transfers

Zellut is headquartered in the United States. If you access the Service from outside the U.S., you acknowledge that your data may be processed and stored in jurisdictions with data-protection standards that differ from your own. We rely on appropriate safeguards, including contractual protections, when transferring personal data internationally.

Your Rights & Choices

Depending on your location, you may have rights to access, correct, export, delete, or restrict certain uses of your information. You can update most business details directly within the dashboard. For additional requests, contact privacy@zellut.com. We may need to verify your identity before fulfilling a request. If you are a customer of a merchant using Zellut, please contact the merchant directly to exercise your rights.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Material updates will be communicated through the dashboard or via email, and the “Last updated” date will be revised. Continued use of the Service after a change becomes effective signifies your acceptance of the updated policy.

Contact

Questions about this policy? Reach us at legal@zellut.com or Zellut Corporation, 120 Front Street West, Suite 500, Toronto, ON M5J 1G6.